TERMS OF BUSINESS
(Things you need to know!)
Unless previously agreed between Beacons Trike Tours Limited and the customer, a 50% deposit will be required at the time of booking, with the balance payable no later than 7 days before the tour date. Payment will be accepted by by bank transfer, quoting your invoice number/name as the reference, or by cheque, made payable to Beacons Trike Tours Limited and posted to our registered office at 43 Heol Giedd, Cwmgiedd, Ystradgynlais, Swansea SA9 1LP.
For bookings made with very little notice, eg. if you are visiting the area on holiday, it may be possible, with prior arrangement, to pay for the experience in cash on the day. Please speak to us about this.
The price advertised is the total price per vehicle. Each trike takes two passengers and there will be no reduction in price if only one person is taking the tour.
Refunds will not be paid if you cancel your tour with us. The trike and time have been reserved for you and it may not be possible to fill the tour with another customer at short notice. If you have any problems, then please contact us as soon as possible. We will do our best to arrange another date for you.
Once booked, our tours go ahead no matter what the weather. However, on some occasions in the interest of safety and your enjoyment, the driver may deem it necessary to postpone the tour to another time. We wish you to experience the thrill of the ride even if it takes a while to agree a mutually acceptable rearranged tour time. If it is deemed impossible to rearrange, for example you are towards the end of your holiday, a refund may be made at the company’s discretion.
If we have to cancel the tour for any reason, we will offer a full refund of any monies received. However, again, it is probably preferable to rebook for a mutually agreeable time and we will do our utmost to ensure you can still experience the ride.
Beacons Trike Tours Limited and the owners will not be held responsible for any costs whatsoever, incurred by the customer(s) or any other party as a result of cancellation.
If you wish to reschedule your tour date and time, we will try our best to accommodate this, however, during busier times, rescheduling cannot be guaranteed.
Although we have set tours, on occasion, it may be necessary to change the proposed route due to events beyond our control, such as road closures or weather conditions. This will only be done in the interests of safety and the tour will still have the same, if not longer duration. No refund will be given if we are unable to take the agreed route due to detour.
Our first priority is the safety of our passengers, driver and other road users. The trike is fitted with lap belts and these must be worn at all times during the tour. Helmets are provided and must also be worn throughout the tour. Passengers must be able to reach the foot pegs and keep their feet rested on them at all times whilst seated on the trike and while it is in motion.
If, in our opinion, we consider the passengers to be unsuitable to travel for any reason, we reserve the right to cancel the tour with no refund.
We also reserve the right to stop the tour if passenger behaviour becomes unacceptable or dangerous, and again, no refund will be given.
Beacons Trike Tours Limited (and the owners) will not be held responsible for any loss or damage to personal property/items howsoever caused during the tour. All belongings should be in secure pockets and handbags should be given to the driver to be placed securely in the vehicle’s- storage area.
We will provide open-faced helmets with a clear visor, waterproof jackets and over-trousers, gloves and neck warmers, if required. You should wear sensible, sturdy footwear and warm clothing (jumper(s), jacket) no matter what the weather is like. Some areas on our routes can turn very cold very quickly. Sunglasses are also a good idea, not only do they look good, but if you wish to wear the helmet visor up, then they will help protect your eyes from any dust.
Although it is not a legal requirement to wear a helmet on a trike, our insurance and licencing terms dictate that this is essential on all our tours. It’s a cool look too!
There is absolutely no upper age limit! As long as the passenger is able to wear the lap belt, a helmet and keep their feet on the foot pegs, older age is not a barrier. As for children, for safety reasons, we would require them to be tall enough to rest their feet on the foot bars. A rough idea would be about 1.25m in height, or around 10 years old. If you are unsure, please contact us for a conversation before booking. An adult (18yrs or over) must accompany anyone under the age of 18 years on all our tours.
Our standard weight limit is 18 stone (114kg) per person (36 stone or 228kg combined weight). Please check with us for further advice if you are unsure.
As a general rule, tours run through Spring, Summer and Autumn. Winter is certainly not out of the question and can be arranged through prior discussion and provided it is safe to do so dependent on weather conditions.
The vehicle has insurance for use as a Private Hire Vehicle which includes Public Liability Insurance.
All vouchers are non-refundable and are issued with a 12 month expiry date written on the voucher. This time period will not be extended for any reason and there is no cash alternative. Payment in full is required before voucher will be dispatched to the purchaser.